Your fixed-price fee with Merlin means you can contact us for ad hoc advice, without worrying about extra costs. You can call on us knowing that the conversation doesn’t mean a big bill at the end of the month.
Of course, sometimes issues raised need further research or analysis. If so, we give you a fixed price quotation for that extra work before it’s started. We manage this with an EWO, an Extra Work Order. Only when that’s agreed would we incur more costs on your behalf. This means that you’ll never get an unexpected bill.