Frequently Asked Questions

Q: How easy is it to change accountants?

A: Different accountants will save you different amounts of tax and provide varying levels of business advice. If your current accountant doesn’t offer the type of service that we offer, then changing over to us is very easy. Our free ChangeEasy service involves just one letter from you and we take care of everything else. Your existing accountant is not usually allowed to charge you for providing the normal handover information.

Q: You seem to offer a lot. Are your fees expensive?

A: No. We offer fixed fees linked to the value we provide, and are not always the cheapest. However, we are not expensive and we offer an excellent service. Most importantly, we never start work without agreeing the fee in advance, so you always know where you stand.

Q: I’ve just had my accounts done and don’t need an accountant until next year. Is there any need to contact you now?

A: We can’t over-emphasise the importance of tax planning at an early stage. Ideally you do tax planning before the year even starts but after that, the earlier the better. The same is true for all areas of advice and we are about helping you change the future, not just reporting what has already happened.

Q: Will you come to visit us for an initial consultation?

A: Yes. It often helps to see your business, books and records at first hand and we are always happy to invest our time without charge to show you what we can do.

Q: When and how soon can you come to see us?

A: When’s good for you? Let us know and we’ll do our utmost to help. If you need to see somebody urgently, we’re always out and about and can arrange to see you very quickly.

Q: Is your fixed quote guaranteed for more than one year?

A: We’re not in the business of providing low quotes just to get your business for the first year and then raising the fees. We want you as a long term client who trusts us to do what we say we will do. We quote what we anticipate to be a fair fee for the value provided and would only anticipate normal inflationary increases if the work stays the same.